How deposits and payments made directly to us are refunded, published in advance.
My file came from an office program, not a design app. Can you still use it?
Often, yes. We preflight it first and tell you plainly what will not survive printing, such as RGB colour, missing fonts or images too small for the size, and what it takes to fix each one.
How do you make sure the colour matches what I approved?
The proof is made with the same colour profile the press will use, so what you sign off on the proof is the target the pressroom works to.
Can you prepare files for a printer I already work with?
Yes. Tell us the press, the sheet size and the finishing, and the output is set up to that printer's specification rather than a generic one.
Incoming files checked against the press profile: missing fonts, low-resolution images, bleed and overprint flagged before the job moves on.
Colour handled from screen to sheet, with ICC profiles and calibrated proofs so the approved proof and the printed run agree.
Imposition built for the press, the sheet size and the finishing, so pages land in the right order after folding and trimming.
Plate-ready output, checked for registration and trapping before it leaves for the pressroom.
Help with the pre-press workflow itself: RIP settings, output profiles and file handling set up so repeat jobs come out the same.
W & A USA works on the stage between finished artwork and the press: checking files, managing colour, laying out the sheet and producing the output a printer runs from.
Here you will find the work we take on, the questions clients ask most often, and a direct way to send us a job.
Address: 32 Garden St, Level 3, South Yarra VIC 3141, Australia
City: South Yarra
Email: contact@diefoldusa.online
Last updated: October 2, 2026
This site charges nothing. There is therefore nothing to refund for anything done on this page. The rules below apply to amounts paid to us directly at a later stage, and they are set out here so they are known before any payment is made.
Where a deposit is paid to secure an order or a booking, it is refundable in full if you cancel before we begin the work. We issue the refund within 10 business days of the written request, to the same account the payment came from.
When work is already under way, the refund is the part not yet spent on materials or labour, with the deduction itemised in writing before payment.
If, through our own fault, we cannot deliver what was agreed, you receive back every amount paid, in full, with no deduction of any kind.
Write to contact@diefoldusa.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.